Top positive review
4 people found this helpful
Screen clarity, battery life and speed. Especially internet speed download speed!
By Kerrie Cummings on Reviewed in the United States on April 19, 2025
I have had this laptop now for about 6 months. Honestly folks, it's an amazing machine! The screen clarity, battery life and speed are a leap forward for lightweight, thin laptops. For picture editing, vlogging and every day surfing it's worth every penny. The power management is in a league of its own. I used the laptop for the first week and never plugged it in, because it manages turning off, saving power so effectively. My home network speed is fantastic. On the same 1 Gig verizon wireless network, I went from a high of 200 meg download speed, to 770 without changing a thing other than using this laptop, compared to my 5 year old one. Things to improve. Yes, a couple. I wish the sound had a deeper tone, it has good volume, but the depth of the sound can be improved. Also, the clarity of the built in camera can be better. Whatever Apple does with their camera should be emulated. But.....I only paid 899, on cyber Monday, and it looks even cheaper now.
Top critical review
9 people found this helpful
Quit working within two weeks, customer service refused to help, Amazon saved the day!
By Stephanie on Reviewed in the United States on February 6, 2025
I purchased this product after my last ASUS lasted for years and had been a great computer. This computer completely crashed before I had had it two weeks. I had the extended warranty as well. I called Amazon customer service who then put me in touch with ASUS customer service. ASUS refused to exchange my computer!!! They said they would "repair it" and that could take up to 14 days. Amazon saved the day and allowed me to return the computer for a full refund!! I was so thankful that they allowed me to do that! The Amazon customer service agent couldn't believe that the ASUS company wouldn't back up their own products! I don't know that I will ever purchase another ASUS unless they get better customer care. The software completely crashed. There was absolutely nothing I had done to cause this to happen.
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